Unlike many other web sites that have special rules and lots of fine print, Zappos offers free shipping storewide, with no minimum order sizes or special exceptions.

Zappos believes that in order to have the best possible online shopping experience, their customers should not have to pay for domestic return shipping. So if for whatever reason you're not happy with your purchase, just go through their easy self-service return process to print out a free return label, where your domestic shipping costs are prepaid. With Zappos 365 day return policy, there are no special catches or exceptions. All Zappos asks is that you send the shoes back to them in the original box, and make sure that the shoes are in the same condition that you received them.

Just because shipping is free doesn't mean it should take a long time. Zappos understands that getting your shoes quickly is important to you, so they make every effort to process your order quickly. When you order from Zappos.com, you can expect to receive your order within 4-5 business days. (usually much less)

With over 1.5 million items in stock, Zappos offers the best shoe selection anywhere -- online or offline. Zappos adds new styles to their site on a daily basis so that their selection is always fresh and up to date.

Zappos believes that their customers should always feel confident that they are receiving the best value from them. If within 10 days of your purchase, you notice and Zappos can verify a lower price for the same style, width, size, and color at another retail store or online, just let them know, and they will refund you 110% of the difference.

Zappos warehouses currently house over 1.5 million pairs of shoes. If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. Zappos fulfillment rate is over 99.9%, so you can feel confident that if you ordered it, you will receive it.

Zappos believes that if they give their customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, Zappos focuses on maximizing the service that they provide.

Zappos.com respects your privacy and is committed to protecting it.